Terms of service
TERMS & CONDITIONS — WOOD’S BUDDY
Last Updated: 21/11/2025
1. DEFINITIONS -
“Company”, “we”, “us”, “our” refer to WOOD’S BUDDY, operating in India.
“Customer”, “you”, “your” refers to any individual, entity, or buyer placing an order with us.
“Custom Furniture” refers to products made-to-order based on specifications provided by the customer.
“Standard Products” refer to catalog or ready-made products offered by WOOD’S BUDDY.
“Website” refers to any digital platform owned/operated by WOOD’S BUDDY.
2. ORDERS AND PAYMENTS-
a) Orders are confirmed only upon receipt of the 50% advance payment.
b) Production for custom furniture begins only after the advance is received.
c) Failure to complete payment before dispatch may delay delivery or cancel the order.
d) Payments accepted: UPI, Bank Transfer, Cards, and approved gateways.
e) Prices may change due to material cost fluctuations.
3. CUSTOMIZED FURNITURE-
a) Customer must provide accurate specifications.
b) Changes after production begins may incur extra charges.
c) Custom furniture is non-cancellable and non-refundable after 48 hours.
d) No returns or exchanges unless a verified manufacturing defect exists.
4. PRODUCTION & DISPATCH TIMELINES-
a) Standard Products: 3–5 weeks.
b) Custom Furniture: 3–6 months depending on complexity.
c) Delays may occur due to materials, supply chain, weather, or unforeseen issues.
5. DELIVERY & INSTALLATION-
a) Delivery charges depend on location and product dimensions.
c) Customer must ensure accessibility (doors, stairs, elevators).
d) Failed delivery due to inaccessibility may incur re-delivery charges.
WOOD’S BUDDY is not liable for damage after successful delivery.
6. CANCELLATION & REFUNDS-
a) Standard Products: Cancellable within 48 hours with 10% fee.
b) Refunds processed within 14 working days.
c) Custom Furniture: No cancellation after 48 hours; advance is non-refundable.
7. WARRANTY POLICY-
a) 1-year warranty for manufacturing defects only.
b) Not Covered: natural wood variations, humidity effects, misuse, spills, termites, wear and tear.
c) Unboxing video mandatory for claims.
d) Damage must be reported within 48 hours.
e) Repairs or replacements determined at company discretion.
f) Transport charges for warranty service may apply.
8. MATERIAL & COLOR VARIATIONS-
a) Natural grain, texture, knots, and color variation are normal.
b) Minor differences in shade due to lighting or screens are not defects.
9. INTELLECTUAL PROPERTY-
a) All designs, photos, branding, and assets belong to WOOD’S BUDDY.
b) Reproduction or usage without written permission is prohibited.
c) Custom designs remain WOOD’S BUDDY property unless agreed otherwise.
10. LIMITATION OF LIABILITY-
a) Not liable for indirect or consequential damages.
b) Not liable for measurement errors by customer.
c) Not liable for delays by third-party logistics.
d) Liability limited to value of purchased product.
11. PRIVACY & DATA PROTECTION-
a) Data collected only for order fulfillment and support.
b) Not shared with third parties except logistics and payments.
12. GOVERNING LAW & DISPUTE RESOLUTION-
a) Governed by laws of India.
b) Disputes fall under courts of UDAIPUR.
c) Amicable resolution attempted before legal proceedings.
13. AMENDMENTS-
a) WOOD’S BUDDY may update these Terms at any time.
b) Continued use of website/services signifies acceptance.
14. CONTACT INFORMATION
Email: business.woodsbuddy@gmail.com
Phone: +919251243285
Address: True Value, Maruti Suzuki Arena Service Center, Near, 200 FT Road Khelgoan, Sukher Rd, Udaipur, Rajasthan 313001