Shipping policy
WOODSBUDDY SHIPPING POLICY
At WOOD'S BUDDY, based in True Value, Maruti Suzuki Arena Service Center, Near, 200 FT Road Khelgoan, Sukher Rd, Udaipur, Rajasthan 313001, and deliver to Pan India (Free of cost T&C apply).
Wood's Buddy deals in two types of products – (standard and custom orders.)
Accordingly, we have clearly mentioned the dispatch timeline and shipping duration for both types to maintain transparency between us and our customers:
1. Product Categories:
We are working with all types of wooden furniture, metal items, and innovative products. This policy Covers all categories.
Standard Products Timeline:
Standard products will be dispatched from our unit within 10–15 days, and the standard delivery timeline is 5 – 7 Days to reach your location.
Custom Order Timeline:
1. Custom orders depend on the type of customization and size. Normally, it takes 15–25 days to prepare and dispatch the Goods from our unit to the delivery partner’s hub.
After handover, our delivery partner checks the packing standards, weighs the parcel, labels it, generates the tracking info, and completes the scanning process to connect it to city-to-city and state-to-state hubs.
Once the tracking info is generated and the goods are dispatched, the delivery timeframe is 6–8 days for the parcel to reach your location.
2. Dispatch Notification and Real-Time Updates:
Once your order is dispatched, you will receive an automated message with the tracking info on your registered mobile number and email ID (as per the server system).
After receiving the tracking link, it will be updated within 24 hours. You can easily monitor your shipment in real time without any hassle.
3. Packing Standards and Quality Check by Wood's Buddy always tries to deliver your order without any trouble. Our main role is to ensure your order reaches you in perfect condition.
a) Standard and Custom Orders:
We use the same high-quality packing methods for both standard and custom orders to protect your goods during transit. All items are packed with multiple protection layers, including bubble wrap and corner guards, to prevent any scratches or damage during in-transit.
b) Wooden Box Facility:
We also provide a wooden box packing option to give your goods extra protection during transit (available on a chargeable basis). If the customer requests, we will dispatch the goods using wooden box packing.
c) Final Quality Check:
Before dispatch, our quality check team thoroughly inspects every order for finishing, fitting, and durability to ensure it meets Wood'sbuddy’s quality standards and commitment.
4. Delivery Partner Verification:
Our Delivery partners recheck weight, labeling, and packaging integrity before accepting the goods from our unit.
5. Some Actions and Duties Beyond Our Control -
1. Timeline of Delivery:
We provide only an estimated delivery timeline based on standard logistics operations across India. The usual delivery period is 5–7 business days after dispatch within Indian regions.
Wood's Buddy does not commit to any fixed delivery date with customers, as actual delivery depends on logistics partners and regional factors.
2. Natural Factors and Government Regulations:
In certain situations, such as bad weather, floods, earthquakes, or other natural calamities, delivery timelines may be affected.
Similarly, sudden government regulations, traffic restrictions, or regional lockdowns can cause unavoidable shipping delays. These circumstances are beyond our control.
3. Customer Unavailability at the Time of Delivery:
If our delivery partner attempts to deliver your order and marks it as (Attempted – Failed) in tracking details, but due to any emergency or personal circumstance, you are unable to receive the shipment, the 2nd delivery attempt will be rescheduled automatically. Up to 3rd delivery attempts are offered free of cost. From the 4th attempt onward, delivery may become chargeable.
(WOOD'S BUDDY does not charge any fee these costs are applied only by the logistics company to cover vehicle and rescheduling arrangements.)
6 POD (Proof of delivery) -
Signature Rule at the Time of Delivery:
POD helps you quickly claim and resolve any issues related to damaged or missing packages with the help of the Wood's Buddy support team, so you can get a proper resolution.
What is POD and How It Helps Wood's Buddy and You:
POD stands for Proof of Delivery. When you receive your order, our delivery person will ask you to sign the POD, which serves as proof that the delivery was received by the correct person.
Since our products are often high-value or expensive, COD verification and POD signature are required at the time of delivery. This ensures:
• Your order is delivered to the right person.
• If there is any issue, the documents attached to the POD help verify that the delivery was received, ensuring safety and accountability.
• POD provides safety, verification, and remarks for accurate delivery and fast problem resolution.
Points to Keep in Mind While Signing the POD:
• If you notice that the packing of goods is damaged, immediately mention it on the POD (e.g., “Goods received in damaged condition”).
• Our delivery partners do not provide open-box delivery, which is why we explain these POD signature rules in advance.
Missing Package or Shortage:
• Before dispatch, our support team provides you with the invoice and documents, which list all items included in your shipment.
• Example: If we dispatch 5 packages for your order, but you only receive 4, you should mark the POD indicating that 1 package is missing.
• This helps Wood's Buddy and the delivery partner investigate and resolve the issue quickly.
Our Request to Customers:
• Please properly check the goods before signing the POD, as this helps Wood's Buddy provide a fast and effective solution in case of any issue.
7. Incorrect Shipping Address:
If any issues occur due to an incorrect address, wrong PIN code, or incorrect phone number provided at the time of placing the order, please make sure to inform our support team immediately so that the details can be updated.
After dispatch, Wood's Buddy does not have direct control over the shipment. However, we will try our best to coordinate with our logistics partner to redirect the parcel to the correct address.
Please note:
• This service may be chargeable, as the delivery partner needs to make a new booking for the updated address.
• In case of RTO (Return to Origin) due to address issues, you may also need to bear RTO charges.
8. Undeliverable Areas and ODA (Out of Delivery Area)
At Wood's Buddy we proudly deliver to Pan India (free shipping). However, some regions in India are not serviced by our delivery partners, and some areas or PIN codes fall under ODA (Out of Delivery Area).
When placing an order on WOOD'S BUDDY, if you enter a PIN code:
• Our system will show a notification if it is an undeliverable PIN code.
• Similarly, if your address falls under an ODA location, the system will notify you that the address is outside standard delivery coverage.
Undeliverable Areas:
• In such cases, we suggest contacting our support team to check if delivery is possible.
• We may coordinate with local transporters who can handle the delivery for you if possible
ODA Locations:
* If your address falls under an ODA location, you can happily place the order. We can deliver your order to your doorstep, but a personal vehicle arrangement to your address will be required on a chargeable basis (minimum cost: ₹650–950).
* ODA delivery times typically take 7-9 business days to reach your address. This applies if the delivery branch and your delivery address are 150-250 km away.
9. Floor Delivery and Special Delivery:
Floor Delivery:
WOOD'S BUDDY offers ground-to-ground floor delivery as standard. However, floor-to-floor delivery is generally not offered.
• Occasionally, our delivery partner can arrange floor-to-floor delivery, but you need to inform us in advance.
• Carrying the parcel to upper floors requires additional manpower, loaders, and helpers, and will be chargeable, subject to availability.
Special Delivery:
Special delivery includes any service that requires timing, handling, or assistance beyond standard doorstep delivery. Examples include:
• Delivery during specific time slots requested by the customer (appointment delivery).
• Delivery to remote or ODA locations.
• Delivery requiring assembly assistance, unpacking, or installation.
• Delivery on Sundays or holidays.
• Special delivery services are usually chargeable, depending on the complexity, manpower, and resources required.
For both floor delivery and special delivery, the customer must inform us in advance, so our team can help you.
10. Return and Replacement of Goods:
If your return or replacement request is accepted, the process will be managed according to this policy.
If your order needs to be picked up from your home address, our support team will guide you on how to properly pack the goods and manage the required documents at the time of the return pickup.
Process:
• You need to pack the order properly.
• Our support team will provide you with shipping labels, which you can easily print and attach to your return parcel.
Pickup Booking and Arrangement:
• After packing, you need to send images of the packed parcel to our support team.
• Our team will forward it to your nearest delivery partner hub to check the packing standards.
• Once approved, the pickup will be booked and arranged, subject to vehicle availability and scheduling.
11. Our Trusted Delivery Partners:
We use reputed and trustworthy delivery partners to handle our shipments.
Some of our partners include:
1. Delhivery Logistics
2. Blue Dart
3. TCI Xpress
4. XpressBees
5. Aggregators: BigShip and Shipway
Kind Note: The details mentioned above are subject to our delivery policy and timelines. If any shipping issues happen that are beyond our control, we will take responsibility to solve them.
We always request you our clients support us to ensure the smooth resolution of any shipping concerns.
Support & Assistance-
For any queries related to Shipping or timeline, you can directly contact our support team via:
📧 Email: helpdesk.woodsbuddy@gmail.com
📞 Phone: +919251243285