Shipping policy

Shipping Policy

At WoodsBuddy, we are committed to providing clear and transparent information about the preparation, dispatch, and delivery of your furniture and other products.

WoodsBuddy is based in Udaipur, Rajasthan, India, and delivers to locations across India, subject to serviceability, applicable terms, and logistics availability.

1. Product Preparation, Dispatch & Delivery Timeline

WoodsBuddy offers both Standard Products and Custom-Made Products. Preparation and dispatch timelines vary depending on the type of product and the level of customization required.

Product Type Preparation & Dispatch Estimated Delivery After Dispatch
Standard Products 10–15 Business Days 5–7 Business Days
Custom-Made Products 15–25 Business Days 6–8 Business Days

Important: Preparation and dispatch time refers to the time required to prepare your order before it is handed over for shipment. Delivery time begins after dispatch.

All timelines are estimates and may vary depending on product availability, customization requirements, delivery location, logistics operations, and other circumstances that may affect transportation.

2. Standard Products

Standard products are generally prepared and dispatched from our unit within approximately 10–15 business days.

After dispatch, the estimated delivery period is approximately 5–7 business days, depending on the delivery location and logistics operations.

3. Custom-Made Products

Custom-made products require additional preparation time because the timeline may depend on the product design, dimensions, materials, customization requirements, and production process.

Custom-made products are generally prepared and dispatched within approximately 15–25 business days.

After dispatch, the estimated delivery period is approximately 6–8 business days, depending on the delivery location and logistics operations.

After an order is handed over for shipment, the delivery partner may complete operational processes such as weighing, labeling, scanning, and generating tracking information before the shipment begins moving through its logistics network.

4. Shipping Charges

WoodsBuddy offers Pan India Free Shipping on eligible deliveries, subject to the terms and conditions of the order and serviceability of the delivery location.

Additional charges may apply in certain situations, including but not limited to:

  • Out of Delivery Area (ODA) locations
  • Remote or difficult-to-service locations
  • Special delivery arrangements
  • Upper-floor delivery requiring additional manpower
  • Wooden box packing requested by the customer
  • Address changes or delivery redirection after dispatch, where applicable

Where additional charges apply, WoodsBuddy will communicate the applicable arrangement and charges to the customer before proceeding with the relevant service.

5. Dispatch Notification & Tracking Updates

Once your order is dispatched, tracking information will be shared through the contact details provided by you, including your registered mobile number and/or email address.

Tracking information may take up to approximately 24 hours to become active or show movement in the delivery partner's system.

Tracking updates are dependent on the logistics partner's operational systems and scanning processes.

6. Packing Standards & Quality Check

Standard & Custom Orders

WoodsBuddy uses appropriate packing methods for both standard and custom-made products to help protect goods during transportation.

Products are packed to help reduce the risk of scratches or damage during transit.

Wooden Box Packing

A wooden box packing option may be available for additional protection during transit.

This service is available on a chargeable basis where applicable and can be arranged upon customer request.

Final Quality Check

Before dispatch, each order undergoes a quality inspection for relevant aspects such as finishing, fitting, and overall product condition.

7. Delivery Partner Verification

Before accepting a shipment for transportation, delivery partners may perform their own operational checks, which may include verification of weight, labeling, packaging condition, and shipment information.

8. Estimated Delivery Timelines

The delivery timelines mentioned on this website are estimated timelines and are not guaranteed delivery dates.

Actual delivery may depend on factors including:

  • Delivery location and PIN code
  • Logistics network operations
  • Transportation availability
  • Weather conditions
  • Regional restrictions
  • Government regulations
  • Natural events or circumstances affecting transportation

WoodsBuddy will make reasonable efforts to assist customers with shipment-related queries and coordinate with the relevant delivery partner where necessary.

9. Circumstances Beyond Our Control

Delivery timelines may be affected by circumstances beyond WoodsBuddy's reasonable control.

These may include:

  • Severe weather conditions
  • Floods, earthquakes, or other natural events
  • Government restrictions or regulations
  • Traffic restrictions
  • Regional disruptions or lockdowns
  • Logistics network disruptions

Where such circumstances affect delivery, the estimated delivery timeline may change.

10. Customer Availability at the Time of Delivery

Customers are requested to ensure that an authorized person is available to receive the shipment at the delivery address.

If a delivery attempt is unsuccessful, further delivery attempts or rescheduling will depend on the operational policies of the relevant delivery partner.

Additional charges may apply for repeated delivery attempts, special arrangements, redirection, or other services where charged by the logistics provider.

Where WoodsBuddy is informed of applicable charges, we will communicate the relevant information to the customer.

11. Proof of Delivery (POD)

Proof of Delivery (POD) is used by delivery partners to confirm that a shipment has been delivered to the receiving person or location.

For high-value shipments, the delivery partner may require a signature, OTP, confirmation, or another form of delivery verification.

Before Confirming Delivery

Customers are requested to check:

  • The visible condition of the outer packaging
  • The number of packages received
  • Whether there is any visible damage to the packaging
  • Whether the shipment appears incomplete

Visible Packaging Damage

If you notice visible damage to the outer packaging at the time of delivery, please mention the condition in the delivery remarks or POD wherever the delivery process allows.

For example:

“Package received with visible external damage.”

Missing Packages or Shortage

Please verify the number of packages received against the shipment information or invoice provided for your order.

If packages are missing or the shipment appears incomplete, please report the issue to WoodsBuddy support as soon as possible and retain relevant delivery information.

Our support team will assist with reviewing the issue and coordinating with the relevant delivery partner where necessary.

12. Incorrect Shipping Address

Please ensure that your delivery address, PIN code, and contact number are correct when placing your order.

If you identify an error, please contact WoodsBuddy support as soon as possible.

If the order has not yet been dispatched, we will make reasonable efforts to update the delivery information where possible.

After dispatch, changes to the delivery address may depend on the policies and operational capabilities of the delivery partner.

Address redirection or rebooking may result in additional charges where applicable.

If a shipment is returned because of an incorrect or incomplete address provided by the customer, applicable transportation or logistics charges may apply.

13. ODA (Out of Delivery Area) Locations

Although WoodsBuddy serves locations across India, certain remote locations or PIN codes may fall under an Out of Delivery Area (ODA) classification according to the logistics partner's serviceability network.

If your address falls under an ODA location:

  • Additional delivery arrangements may be required.
  • Additional logistics charges may apply.
  • Delivery timelines may be longer than standard timelines.
  • Delivery arrangements will depend on destination accessibility and logistics availability.

Where additional arrangements or charges are required, WoodsBuddy will communicate the available options before proceeding with the relevant delivery service.

ODA deliveries may require additional transit time beyond the standard delivery estimates. As a general estimate, ODA deliveries may require approximately 7–9 business days after dispatch, depending on destination accessibility and logistics arrangements.

14. Floor Delivery

Standard delivery is generally provided to the ground floor, subject to the delivery partner's service terms and local accessibility.

Upper-floor delivery is not automatically included as part of standard delivery.

Where upper-floor delivery is possible, it may require additional manpower, loaders, or helpers and may involve additional charges.

Customers requiring upper-floor delivery are requested to inform WoodsBuddy in advance so that available arrangements can be reviewed.

15. Special Delivery Services

Special delivery refers to delivery requirements that involve arrangements beyond standard delivery services.

Examples may include:

  • Requested delivery during specific time slots
  • Remote or ODA delivery locations
  • Additional manpower or handling assistance
  • Assembly assistance, unpacking, or installation where available
  • Delivery arrangements requiring additional logistics resources

Special delivery services may be chargeable depending on the manpower, resources, location, and logistics arrangements required.

Please contact WoodsBuddy in advance if you require special delivery arrangements.

16. Returns & Replacement Shipping

Return and replacement eligibility is governed by the WoodsBuddy Return & Refund Policy.

If a return or replacement request is accepted, WoodsBuddy support will provide the applicable instructions for the next steps.

Where a product needs to be collected from the customer's address, the pickup process may include instructions regarding:

  • Proper and secure packing of the product
  • Required images or documentation
  • Shipping labels or pickup instructions, where applicable
  • Pickup scheduling and logistics availability

Pickup arrangements are subject to serviceability and logistics availability.

Please refer to the WoodsBuddy Return & Refund Policy for complete information regarding return eligibility, return conditions, applicable timelines, and refunds.

17. Delivery Partners

WoodsBuddy may work with established logistics and shipping partners to support deliveries across India.

Depending on the product, destination, shipment requirements, and serviceability, delivery partners may include:

  • Delhivery
  • Blue Dart
  • TCI XPS
  • XpressBees
  • Ekart Logistics

Delivery partner availability may vary depending on the delivery location and operational requirements.

18. Important Note

The shipping timelines and information provided in this policy are intended to give customers a clear understanding of WoodsBuddy's order preparation, dispatch, and delivery process.

All estimated timelines are subject to product availability, customization requirements, delivery location, logistics operations, and circumstances that may affect transportation.

WoodsBuddy will make reasonable efforts to provide customers with appropriate updates and assistance regarding their shipments.

For questions related to shipping, delivery, or order status, please contact WoodsBuddy through the contact details provided on our website.

Support & Assistance-

For any queries related to Shipping or timeline, you can directly contact our support team via:
📧 Email: helpdesk.woodsbuddy@gmail.com
📞 Phone: +919251243285