Refund policy
WOOD'S BUDDY RETURN AND REFUNDS
At Wood's Buddy offering furniture, metal items, and innovative products. We operate in these sectors and have a wide range of categories within them.
• Furniture Items: Made from solid wood (we use multiple types of wood such as Acacia, Sheesham, and Mango).
• Metal Items: Made from strong metals such as steel (including stainless steel and other types of steel).
• Innovation Products: Manufactured and designed by us, including newly launched products such as comfort chairs and Home decor items.
Our customers are our first approach, they are at the heart of everything we do We value honesty and transparency, so we have mentioned this Return and Refund Policy to ensure clarity and trust in every purchase.
Eligibility Window
• Order Cancellation – If you wish to cancel your order after placing it, you must inform us within 24 hours of purchase.
• Damaged Goods Received – Any damage must be reported within 48 hours of delivery. An unboxing video is mandatory.
• Missing Parts – If any parts are missing from the product, you must raise the issue within 74 hours of delivery to claim arrangements or support.
• Wrong Item Delivered – If you receive a product different from what you ordered, the complaint must be raised within 2–4 Days along with photo/video proof.
• Non-Returnable & Non-Refundable Items – Custom orders and special request orders are not eligible for return or refund,as they are made specifically to customer Needs.
Order Cancellation Policy
• Cancellation within 24 Hours – If your cancellation request is made within 24 hours of placing the order, we are pleased to accept it. and the full amount will be returned to your account without any deductions (no gateway fees or other charges).
• Cancellation after 24 Hours – If your cancellation request is made after 24 hours, cancellation is generally not allowed (Reason: our production unit confirms your order, and it enters the production process).
✓ If you still wish to cancel after 24 hours, we may approve the cancellation, but charges will apply. You will be charged a 40% cancellation fee plus applicable gateway charges, and the remaining amount will be refunded to your wallet.
• Cancellation after Dispatch – Cancellation requests cannot be approved once your order has been shipped and handed over to our delivery partner.
• Custom Orders – Cancellation requests for custom-made or special request orders are not allowed as per our policy.
Damaged Goods Received
At Wood's Buddy, we work with two types of product categories: Standard Orders and Custom Orders.
1. Standard Orders :- If you receive any damaged item that falls under the standard category (for e.g, products purchased directly from our website without customization), you must report it within 24 hours. An unboxing video is mandatory as proof. This helps us process your claim and resolve the issue by offering a replacement or a refund subject to verification.
2. Custom Orders :- Custom orders are non-refundable and non-returnable because the goods are designed according to your needs requirements and home theme. These items cannot be resold to others so a standard refund is not applicable.
However we do provide a solution in case of damage. Custom orders are premium and heavy-weight, and if damage occurs, our team will help resolve the issue one by one.
Custom Order Process :- First, you must receive the delivery of the custom order. Within 72 hours, share an unboxing video with our support team. This is required to proceed to the next step of the resolution process:
Small Damage -
If any minor damage is identified and verified through the unboxing video by our support team, we will provide a doorstep resolution without any hassle. A suitable solution will be offered within 5–7 business days by our support team.
Major Damage -
If you receive major damage (for e.g, goods that are completely broken or unusable), we have a simple resolution process in place. The issue will be resolved completely; however, the goods must be returned to our (unit) for proper inspection and resolution. Door-to-door service will not be available in such cases.
For details regarding delivery and pickup charges, please refer to our Shipping Policy page.
Note: When receiving a custom order delivery, if you notice that the outer packaging appears damaged, please inform the delivery person immediately. At the time of signing the Proof of Delivery (POD), you may mention a remark on POD such as “Goods received in damaged condition”
Missing Parts -
If you receive a product with missing parts or accessories, an unboxing video is mandatory to raise a claim.
You must report the issue within 72 hours of delivery.
(Once verified, our support team will arrange to send the missing part(s) within 0–2 business days, subject to standard delivery timeframes and product availability.)
Wrong Item Delivered -
If you receive a different product than the one you ordered, you must report the issue within 7–12 days of delivery.
(After verification, we will arrange for the correct product to be sent within 2–3 business days, subject to standard delivery timeframes and product availability.)
Non-Returnable & Non-Refundable Items -
Custom orders and special request orders are not eligible for return or refund, as they are specially designed and manufactured according to individual customer requirements.
If any damage issues occur, they will be resolved strictly as per the process and conditions mentioned above in this policy.
Exchange Policy -
At Wood's Buddy, we want our customers to be completely satisfied with their purchase. While exchanges are limited to certain conditions, we have set clear guidelines below:
1. Eligibility for Exchange
❖ Exchanges are applicable only for standard products (Not-customized items).
❖ The request must be submitted within 7 days of delivery.
❖ The product must be unused, unassembled, and in its original packaging.
2. Conditions for Exchange
❖ An unboxing video is mandatory at the time of delivery for verification.
❖ Exchange requests will not be approved if the product shows signs of use, alteration, or damage not caused during delivery.
❖ Exchange is subject to the stock availability of the requested product.
3. Process
❖ Raise an exchange request through our support team within the eligibility window.
❖ Our team will verify the request and guide you through packaging and pickup arrangements.
❖ Once the original product is received and inspected at our unit, the exchange product will be dispatched.
4. Charges
❖ Standard exchange requests may incur pickup and re-delivery charges, depending on location and product category.
❖ For wrong item delivered or manufacturing defects, no exchange charges will apply.
5. Non-Exchangeable Items
❖ Custom-made and special request orders are not eligible for exchange.
❖ Products purchased during clearance sales or special discounts may also be non-exchangeable (as specified at the time of purchase).
Refund Processing Time
Once your refund request has been accepted and verified by our support team, and the product has been inspected at our unit, the refund will be forwarded to our accounts department for processing.
Refunds are initiated within our weekly refund cycle and generally take 5–7 business days to reflect in your account, depending on your bank or payment provider.
Mode of Refund -
Refunds will be processed through the same payment method that was used at the time of placing the order.
For e.g, if you paid via online banking, UPI, debit/credit card, or any other digital platform, the refund will be initiated to the same account or service.
Please note: Cash refunds are not available. All refunds are processed only through secure online transactions.
Partial Refunds
In certain cases, instead of a full refund, a partial refund may be applicable. This means that only a portion of the total amount paid will be refunded. Partial refunds may apply in the following situations:
1. Late Cancellations – If an order is canceled after the standard cancellation window, a 30% cancellation fee along with applicable charges may be deducted.
2. Product Returned in Used or Damaged Condition – If the returned item is not in its original condition or proper packaging, or if any parts are missing, Wood's Buddy reserves the right to deduct an appropriate portion of the refund.
3. Shipping or Handling Deductions – If goods are exchanged and the customer arranges the return shipping, but the goods are not received in proper condition, deductions may be applied.
4. Bank / Payment Delays – Once our accounts department has initiated the refund, if the amount does not reflect in your bank or payment service, you must first check with your bank/payment provider. Sometimes, refunds may get delayed or stuck due to external banking issues.
In case the refund amount bounces back to us, we will re-process and transfer it again promptly.
Non-Returnable Items -
At Wood's Buddy, we always strive to give you the best possible experience. However, due to the nature of certain products, some items cannot be returned or refunded:
1. Custom Orders – Specially designed and crafted based on your unique requirements, measurements, or home theme.
2. Special Request Orders – Products that are specially sourced or made outside our regular catalog.
3. Assembled or Used Products – Items that have already been installed, assembled, or used after delivery.
4. Clearance or Discounted Sale Items – Products purchased during clearance sales, final sales, or heavy promotional discounts.
5. Personalized Products – Items customized with engravings, carvings, or personal details.
Note: While these items are non-returnable, in case of damage or a manufacturing defect, we will resolve the issue as per the process mentioned in this policy.
Product Color / Finish Disclaimer -
Color, Finish Variation, and Live-edge Shape: We clearly mention at the time of placing the order that all our products are natural and unique. Every product has its own live edge, grain, shape, and wood tone, which are set according to the wood. These natural variations are not considered defects and cannot be returned or refunded.
Failed Delivery:
If the customer provides a wrong address or phone number, the order may be returned to origin (RTO).
Refund requests in such cases will be accepted only after deducting the applicable shipping charges.
Third-Party Platform Orders -
If you place an order through third-party platforms (such as Amazon or Flipkart), Wood's Buddy refund policy does not apply. Only the policy applicable on our official website will be valid for such orders.
Disclaimer:
WOOD'S BUDDY RESERVES THE RIGHT TO UPDATE OR MODIFY THIS POLICY BASED ON MARKET TREND OR UPDATES FROM PAYMENT PROVIDERS. ANY CHANGES WILL BE REFLECTED ONLY ON THIS POLICY PAGE.
Support & Assistance
For any queries related to returns or refunds, you can directly contact our support team via:
📧 Email: helpdesk.woodsbuddy@gmail.com
📞 Phone: +919251243285
When reaching out, please ensure you have your Proof of Purchase (order ID, invoice, or payment details) handy, so our support team can assist you quickly and efficiently.
When you choose Wood's Buddy, you choose reliability, honesty, and a partner for your home.